H10 Playa Esmeralda, Fuerteventura

My wife and I have just stayed here for a week. Weve been to Fuerteventura before, but this was our first visit to this hotel and it was so good that we hope to return. The location of the hotel, its cleanliness and the rooms, food and drink (we opted for all-inclusive although not big drinkers) were excellent. Wed booked a superior sea view room and it was very much worth the extra, with a large balcony. The only thing which could have made it even better would have been two sunbeds rather than chairs as well as the table. The biggest asset of the hotel though is very much its staff, all of whom are polite and have a very service orientated attitude, from reception to the cleaners to the bar staff and those in the restaurants. We had one evening meal in the specialist Italian restaurant, but also enjoyed dining three times a day in the main Jandia restaurant. All staff in the main restaurant were fine, but we need to mention two who very much stood put for us due to their exceptional service, hard work, attention to detail, friendliness and humour. They are Gerardo and Ibrahima and both are superb members of the hotel team and deserve full praise. So, thank you to Geraldo, Ibrahima and everyone else. We hope to return in the future.

When we arrived at the hotel, we received a warm and informative reception, any queries or potential problems were dealt with efficiently. We had booked half board, however there are no shops other than the hotel ones closer than 15 minute walk. We asked if we could upgrade to all inclusive which was not a problem. It cost 35 per person, per night which we actually soon got our moneys worth for as well as the convenience of not having to go to the shop or outside restaurants. Water available 24/7. The hotel is in a quiet area of the island which is exactly what we were after to unwind and relax. We booked a sea view room and were on the 5th floor. It was clean, spacious, ok beds, good shower, the air con however, did not really help cool the room down and some days it was cooler to have the doors open. Reception informed, they could not get it any cooler or provide a fan. The temperature of the room is our only real negative about our stay. Pool area and sunbathing areas were kept mostly clean, the main pool is cool which is refreshing to be in, and a small paddling pool to cool your feet off in There is an indoor pool that is slightly warmer with spa jets that are free to use. Animation and fitness guys always interactive and funny, good game of water polo and water activities. Pool bar had a nice selection of food for lunch and good selection of drinks. Mikes coffee bar was good for coffee and cake, some of the nicer cakes you have to pay extra for unless privilege guests but this was not a problem. Restaurants always had something we wanted to eat without the feeling of needing to go elsewhere, we ate once in the Italian restaurant, which was lovely. All the staff were amazing and friendly, interacting in so many languages for all the guests, also nice that we were able to improve on our own Spanish vocabulary. All guests were treated fairly and equally regardless of nationality or board level you were staying as. Overall a lovely hotel with great staff!

Beautiful hotel in a lovely setting, close to beach which is a 100m walk to a nice sandy beach... Staff are very attentive and our room was excellent. Paid for an upgrade for room which is well worth it. Lovely large balcony overlooking pool and sea. Food generally good sometimes not quite hot enough and every morning the bacon was undercooked sadly. But a good offering on the whole.

A fantastic 11 day holiday for myself and wife, went all Inc/ privilege, lovely room with good view. My 2 points which l think need looking at are. After a 16 hour journey to esmeralda, we found the night staff at reception weren't very helpful at explaining where are room was and no night porter to help. 1 of the bar staff at main bar was a bit disrespectful to me.the 2 ladies incharge of the privilege were very helpful to me on a couple of occasions, so many thanks to them both ??. We would not hesitate to book again, and recommend to friends and family. Thank you esmeralda.

This was a brilliant hotel, the facilities were great and the staff were excellent. The only down side was the meals were very basic and felt bitty. The breakfast was good, but dinner and the snack bar food was not brilliant. Overall, the pool, room and staff were great. I would recommend.